Showpass Reviews

Based on 18 customer reviews from our shopper community, Showpass's overall rating is 3.61 out of 5 stars and 78% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

3.6

18 Reviews

Overall Rating

5 Stars

3

4 Stars

11

3 Stars

0

2 Stars

2

1 Star

2

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (18)
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TinaHamilton
November 14, 2022
"Pockets the 'Service Fees' even on cancelled and refunded events."
I was refunded due to the cancellation of an event by the venue. The booking cost me $56.77, I was refunded $52.50.

Showpass kept the 'service fees' of $4.27.
If no service was rendered, it is proper to refund the full amount..

In emails to them, I get the boilerplate:
"Please note that Showpass fees, as they cover the initial cost of putting the transaction through, are considered non-refundable as per terms and conditions and as indicated at check-out."

It's a pretense that your payment processing costs $4.27, and you should follow the example of other event and payment services that would never keep the processing fee if the show was canceled. You have penalized the customer outright.
______

I had a reply that I would receive a full refund shortly. I never received a refund nor correspondence.
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sadrabbit571
November 14, 2022
"Pockets the 'Service Fees' even on cancelled and refunded events."
I was refunded due to the cancellation of an event by the venue. The booking cost me $56.77, I was refunded $52.50.

Showpass kept the 'service fees' of $4.27.
If no service was rendered, it is proper to refund the full amount..

In emails to them, I get the boilerplate:
"Please note that Showpass fees, as they cover the initial cost of putting the transaction through, are considered non-refundable as per terms and conditions and as indicated at check-out."

It's a pretense that your payment processing costs $4.27, and you should follow the example of other event and payment services that would never keep the processing fee if the show was canceled. You have penalized the customer outright.
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Alexa.Thompson
August 10, 2021
"Un timely."
Disgusting that this company is essential for events in my area as have had issues with buying tickets multiple times. Customer service is fair at best and not timely at all, has passed blame onto organizers for their systems not functioning properly.
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adityakchavan
August 10, 2021
"Un timely."
Disgusting that this company is essential for events in my area as have had issues with buying tickets multiple times. Customer service is fair at best and not timely at all, has passed blame onto organizers for their systems not functioning properly.
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BrandonBurton
March 13, 2021
"Solid Company."
Had a show that was cancelled, I called, they gave me a few options. Had a show cancelled by eventbrite and Ticketmaster the same day, I got Showpass money back in my account within 24 hours and it's taken ticketmaster and EB nearly 8 months for a similar size event in the exact same venue. Showpass knows what they're doing.
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silverelephant236
March 13, 2021
"Solid Company."
Had a show that was cancelled, I called, they gave me a few options. Had a show cancelled by eventbrite and Ticketmaster the same day, I got Showpass money back in my account within 24 hours and it's taken ticketmaster and EB nearly 8 months for a similar size event in the exact same venue. Showpass knows what they're doing.
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SharleneBurns
October 31, 2020
"Lowest prices, easy checkout."
Been purchasing tickets here for years. Have never had any issues - and the customers service is always top notch.

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